A: If you forgot the new password created by yourself or the default password couldn’t work, please refer to follow steps.
Step1. Please capture a picture of the date show on the NVR and send it to our support E-mail (firstname.lastname@example.org).
Step2. We will generate a password when we get your mail, and send the new password to you.
Step3. Please enter the new password and click Login. Then the system will reboot and the password will revert to the default state.